With the logo of "Juwei Electric Appliance Service", Juwei Electric Appliance provides you with the most intimate one-stop manufacturer service, bringing you extraordinary experience!

Thoughtful Service 1: Customer Service Hotline Service

When you encounter any questions or difficulties during the use of our products after receiving them, you can contact us through the following contact information for assistance: In case of working days (Monday to Friday 08:30~17:30), you can call the after-sales service hotline of Juwei Electric: 0532-66879273

--If you need emergency repair during holidays or non working hours, you can directly call the after-sales manager's mobile phone: 186-6986-9073 (Manager Hou)

--If you only need to inquire about product prices, you can directly call the sales consultation hotline: 0532-66879273, and our customer service staff will record your needs.

Thoughtful Service 2: WeChat Public Platform Service

--Years of experience have taught us that if you can send us photos of the on-site installation and the nameplates (including production serial numbers and models) of the relevant equipment, it can greatly improve the efficiency of problem-solving. The "Juwei Electric Service" WeChat platform of Juwei Electric is very convenient for you to send on-site pictures and videos.

--Please open WeChat ->Discover ->Scan, scan the QR code of the Juwei Electric Appliance Service Platform below and follow us to immediately enjoy the convenience brought by the exclusive service platform of "Juwei Electric Appliance Service Platform":

--You can also add us by opening WeChat ->Contacts ->clicking on the portrait and plus sign (add friend) in the upper right corner ->entering "Juwei Electric Service Platform" in the add friend column.

Thoughtful Service Three: Remote Telephone Guidance Service (Free)

Most on-site issues are actually caused by a lack of understanding of the product. Our professional after-sales service engineers will give priority to providing technical and operational guidance through telephone, which is a simple and efficient method.

Thoughtful Service 4: On site Installation Guidance Service (Free)

According to the after-sales service terms of Juwei Electric and the specific provisions of the contract, we will arrange an after-sales service engineer to the site during the equipment installation period. The service content includes installation guidance services, debugging services, and organizing daily maintenance training. These services are all free of charge.

Thoughtful Service Five: Fast Supply of Parts Service

Based on the unique identification serial number of each product, Juwei Electric Services can quickly find data records of product performance parameters, product drawings, and accessory lists for you; Juwei Electrical Services can provide customers with the production and processing of spare parts, and determine whether to provide them for free based on the terms of the warranty period; Vulnerable parts: Juwei Electric Services has long-term stock up at headquarters and various offices, and can quickly provide you with the replacement parts you need.

(Note: If the equipment has been purchased for a long time or has been taken offline due to research and development updates, the required processing cycle may be longer)

Fee based Service 1: Equipment Maintenance Service Contract after the Warranty Period

After the warranty period ends, Juwei Electric Services can sign an equipment maintenance service contract with you, providing regular maintenance and operation guarantee for the entire machine, as well as agreeing on the prices of various parts and the details of regular replacement of vulnerable parts under the contract to ensure the safe operation of your equipment.

Fee based Service 2: Remote Operation Monitoring+On site Service

Similar to ICU, the remote operation monitoring module of Juwei Electric Service transmits the monitoring data of equipment operation and maintenance to the Juwei Electric Service Monitoring Platform through the network, replacing you with the arduous task of equipment operation monitoring. When Juwei Electric's service predicts the need for on-site solutions, we will dispatch service engineers to solve the equipment problems before they occur.

Fee based Service Three: Rectification Plan Development Service

Requirements are inevitably subject to change, but equipment needs to be rectified. What should I do? Juwei Electric Services is willing to assist you in developing an on-site equipment return and rectification plan based on the latest specific needs, which will be executed after signing the contract.

1、 Professional team

The common goal of the after-sales team's internal and external personnel is "quick response, quick resolution, delivery commitment, and customer satisfaction".

The on-site engineers of Juwei Electric's service team are affectionately referred to as "Juwei Electric Engineers".

Engineers at Juwei Electric generally possess special operation certificates such as "Climbing Certificate" and "Electrician Certificate", which are professionally qualified and legally qualified.

In addition to professional product technical knowledge, years of on-site maintenance experience are valuable assets for engineers at Juwei Electric. Through repeated on-site experiences, their ability to judge and solve problems is very strong.

On the customer satisfaction survey form, the "labels" that customers give to engineers at Juwei Electric are "strong cohesion", "hard work", and "strong service awareness". Young and passionate, fully dedicated.

2、 Professional instruments and equipment

The engineering team of Juwei Electrical Appliances is equipped with professional instruments and equipment, including vibration testers, noise instruments, anemometers, centering instruments, thermometers, and other professional devices, providing professional support for identifying and solving problems.

Juwei Electric is an integrated enterprise certified by SGS with OHSAS18001, ISO14001, and ISO9001 standards. The safety equipment provided by the engineers of Juwei Electrical Appliances (safety shoes, goggles, helmets, safety belts, etc.) ensures the implementation of the occupational health and safety system.